Responsible Play

At Brightchanges, we are dedicated to encouraging safe gaming habits and making sure our platform remains a trusted and enjoyable source of entertainment. While most users play within healthy limits, we acknowledge that for some, gambling may lead to challenges. That’s why we’ve built a set of resources and controls designed to help our community stay in charge of their gaming activities.

Responsible play means engaging in games for fun and leisure — not as a method to earn money or resolve financial troubles. It requires setting personal limits, being aware of potential risks, and knowing when to step away. In essence, it’s about maintaining balance and ensuring that play remains a positive experience.

We provide a variety of features to help you manage your activity:

• Session Timers: Limit how long you spend playing daily, weekly, or monthly.
• Deposit Caps: Restrict how much you can add to your account during a chosen timeframe.
• Self-Exclusion: Temporarily suspend access to your account whenever you need a break.
• Reality Alerts: Receive periodic reminders about the length of your session.
• Play History: Track your previous sessions and stay informed about your patterns.

Keep an eye out for warning signs that gaming might be turning into a problem:

• Spending more time or funds than you can comfortably afford
• Ignoring work, studies, or family duties due to play
• Borrowing money or selling belongings to continue gambling
• Feeling agitated when trying to reduce your playtime
• Hiding the extent of your activity from friends or family
• Attempting to recover losses by immediately playing more

If you or someone close to you struggles with gambling habits, assistance is available. Consider contacting these trusted organizations:

Brightchanges is exclusively for users aged 18 and older. We enforce strict verification systems to prevent minors from accessing our services. Parents and guardians are encouraged to use filtering tools and discuss the risks of underage gambling with their children.

Your personal safety is our priority. All sensitive data is secured with advanced encryption standards. We never disclose your details to third parties for marketing unless you provide clear consent.

Knowledge empowers responsible decisions. We supply detailed information about rules, odds, and responsible gaming practices. Our support specialists are trained to answer any questions and provide guidance whenever needed.

Our support agents are available around the clock to handle any questions related to responsible play. Whether you’d like help setting limits, learning about our tools, or understanding self-exclusion, we’re here for you.

Email: support@brightchanges.org

Phone: +1-888-555-3456

Explore more about responsible play through these external organizations:

• Responsible Gambling – Research, education, and expert advice
• Gamble Aware – Support and information for gambling issues
• Gambling Therapy – Therapy and support services
• GamCare – Free information and support

Our dedication to safe play is formalized in internal policies and procedures. These are regularly reviewed and updated in line with best practices and regulatory requirements. Every team member receives training and is expected to follow these strict standards.

If you have any questions about responsible gaming or want to use our control tools, please get in touch with our dedicated team:

Email: support@brightchanges.org

Postal Mail: Responsible Gaming Team, Brightchanges, 412 Granville Street, Vancouver, BC V6C 1T2, Canada